State Procurement Office

HIePRO General Questions,  Policy questions:

State Procurement Office

• 586-0554 or email [email protected]

Questions about a Specific Solicitation:

• If the solicitation has a question and answer section, enter your question in that section. The answer will appear on the answer due date;
• Contact the buyer or contact person as stated in the HIePRO solicitation.

Questions about Registering, How to Use HIePRO, Forgotten Password:

Tyler Hawaii:

• phone: 808-695-4620
• email: [email protected]
• on the HIePRO (https://hiepro.ehawaii.gov/welcome.html ) landing page, select ‘Help Chat – online’ at the top of the page for online assistance.
• Note: Tyler Hawaii is the vendor contracted by the State to provide the HIePRO application only and cannot to respond to any questions regarding procurement or a particular solicitation.