State Procurement Office

Hawaii Compliance Express (HCE):

• For live, online help – visit the HCE site and select the Live Chat option.
• Read the FAQ’s.
• If your certificate says ‘Non-Compliant’ – you must contact the specific department in which you are non-compliant.
• For registration / renewal questions – contact Hawaii Information Consortium:
  • [email protected]
  • (808) 695-4620
  • Live Chat (select the Live Chat option on left)
• State & county personnel – contact the State Procurement Office:
  • Shannon  Ota
    • [email protected]
    • (808) 586-0563

State of Hawaii eProcurement System (HIePRO):

• For general questions / policy – contact the State Procurement Office:
  • Shannon Ota
    • [email protected]
    • (808) 586-0563.
  • For questions about a specific solicitation – Contact the person or buyer as stated in the solicitation.
• For registration / passwords / HIePRO registration / using HIePRO – contact Hawaii Information Consortium:
  • (808) 695-4620

Solicitations Not on HIePRO:

• Contact the person as stated in the solicitation notice or in the solicitation document.