Who can I call to ask questions?

Posted on Feb 21, 2013 in HIePRO.

HIePRO General Questions,  Policy questions:

State Procurement Office

Questions about a Specific Solicitation:

  • If the solicitation has a question and answer section, enter your question in that section. The answer will appear on the answer due date;
  • Contact the buyer or contact person as stated in the HIePRO solicitation.

Questions about Registering, How to Use HIePRO, Forgotten Password:

Tyler Hawaii:

  • phone: 808-695-4620
  • email: [email protected]
  • on the HIePRO (https://hiepro.ehawaii.gov/welcome.html ) landing page, select ‘Help Chat – online’ at the top of the page for online assistance.
  • Note: Tyler Hawaii is the vendor contracted by the State to provide the HIePRO application only and cannot to respond to any questions regarding procurement or a particular solicitation.