State Procurement Office

HANDS General Questions and Policy questions:

State Procurement Office:

• Phone: 586-0554 or email [email protected]

Questions about a Specific Solicitation:

• Contact the buyer or contact person as stated in the solicitation.

Questions about Registering, How to Use HANDS, Forgotten Password:

Tyler Hawaii:

• Phone: (808) 695-4620 or
• Email: [email protected]
• On the HANDS (https://hands.ehawaii.gov/hands/help) landing page, select ‘Help Chat – Online’ at the top of the page for online assistance.
• Note: Tyler Hawaii is the vendor contracted by the State to provide the HIePRO application only and cannot respond to any questions regarding procurement or a particular solicitation.