Who can I call to ask questions?

Posted on Dec 9, 2013 in Awards and Postings.

HANDS General Questions and Policy questions:

State Procurement Office:

Questions about a Specific Solicitation:

  • Contact the buyer or contact person as stated in the solicitation.

Questions about Registering, How to Use HANDS, Forgotten Password:

NIC Hawaii:

  • Phone: (808) 695-4620 or
  • Email: [email protected]
  • On the HANDS (https://hands.ehawaii.gov/hands/help) landing page, select ‘Help Chat – Online’ at the top of the page for online assistance.
  • Note: NIC Hawaii is the vendor contracted by the State to provide the HIePRO application only and cannot respond to any questions regarding procurement or a particular solicitation.